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Terms And Conditions

Last Updated: August 4, 2026

Welcome to Meat&Spice. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully. If you do not agree, please do not use our website or place an order.

1. About Us

Meat&Spice is a premium fresh poultry delivery service offering 100% Halal, double-washed, and temperature-controlled chicken cuts and gourmet marinations. We deliver farm-fresh poultry directly to your doorstep.

Contact Information: Phone: 0302 2271899 Email: support@msnspk.com Website: https://msnspk.com

2. Products & Ordering

  • All products are fresh poultry (standard cuts, premium/custom cuts, and special marinated items).
  • Prices are listed in Pakistani Rupees (PKR) and are subject to change without prior notice.
  • Product availability depends on daily stock. We reserve the right to cancel or modify orders if items are unavailable.
  • You are responsible for providing accurate delivery address, contact number, and preferred time slot at the time of ordering.
  • Orders are confirmed only after successful payment or acceptance of Cash on Delivery (COD).

3. Pricing & Payment

  • Prices displayed on the website are final at the time of order placement (unless promotional offers apply).
  • Accepted payment methods: Credit/Debit Card, Bank Transfer, Nayapay, JazzCash, and Cash on Delivery (COD).
  • For online payments, you authorize us to charge the total amount including any applicable delivery charges.
  • We reserve the right to refuse or cancel any order in cases of suspected fraud, incorrect pricing, or unavailability.

4. Delivery

  • We deliver in insulated thermal bags with ice packs to maintain freshness and temperature control.
  • Delivery is subject to the selected time slot and serviceable areas.
  • You (or an authorized person) must be available at the delivery address to receive the order.
  • Risk of loss and title to the products pass to you upon delivery.

5. Order Cancellation Policy

  • Cancellations are allowed only within 15–30 minutes of placing the order, and only if the order has not yet been processed or cut.
  • Once the meat has been cut, marinated, or dispatched, the order cannot be cancelled.
  • In such cases, payment will not be refunded due to hygiene standards and the perishable nature of the products.

6. Return, Exchange & Replacement Policy

  • Due to strict food safety and hygiene guidelines, physical returns of delivered meat are not accepted under any circumstances.
  • Immediate replacement may be offered only at the time of delivery (in the presence of the delivery rider) in the following cases:
    • Seal or packaging is damaged upon arrival.
    • Wrong product or incorrect weight has been delivered.
    • Quality issues (e.g., off odor or temperature mishandling) are verified immediately upon delivery.
  • No replacements or returns will be accepted after the rider has left.

7. Refund Policy

  • No refund will be issued once the meat has been cut, marinated, or dispatched.
  • Refunds may be considered only in the following eligible scenarios:
    • Missing items
    • Incorrect weight
    • Severe quality issues verified at the time of delivery
    • Non-delivery of the order
  • Customers must provide clear photo or video proof within 30 to 40 minutes of delivery (as meat spoils quickly if left unrefrigerated).
  • For digital payments, approved refunds will be processed to the original payment method within 3–4 business days.
  • COD orders: Refunds (if approved) will be handled as per our internal process and communicated to you.

8. Food Safety & Customer Responsibility

  • All products are perishable. You must refrigerate or freeze the meat immediately upon delivery.
  • We are not responsible for any spoilage, quality deterioration, or food safety issues arising after delivery due to improper storage or handling by the customer.
  • You confirm that you will consume or store the products in accordance with standard food safety practices.

9. Limitation of Liability

  • To the maximum extent permitted by law, Meat&Spice shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.
  • Our total liability for any claim related to an order shall not exceed the amount paid by you for that specific order.
  • We are not responsible for delays or failures caused by circumstances beyond our reasonable control (including traffic, weather, or force majeure events).

10. Intellectual Property

All content on the website (including text, images, logos, product descriptions, and design) is the property of Meat&Spice and is protected by applicable intellectual property laws. You may not copy, reproduce, or use any content without our prior written permission.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your data as described therein.

12. Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Pakistan.

13. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Continued use of our services after any changes constitutes your acceptance of the revised terms.

14. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Phone: 0302 2271899 Email: support@msnspk.com Website: https://msnspk.com

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