Last Updated: August 4, 2026
At Meat&Spice, we prioritize food safety, hygiene, and the freshness of our products. Because all our items are perishable (fresh poultry), we follow strict policies regarding cancellations, returns, exchanges, and refunds. Please read the following carefully before placing an order.
1. Order Cancellation Policy
- Cut-off Window: Cancellations are allowed only within 15–30 minutes of placing the order, and only if the order has not yet been processed or cut.
- Late Cancellation Policy: Once the meat has been cut, marinated, or dispatched, the order cannot be cancelled. In such cases, payment will not be refunded due to hygiene standards and the perishable nature of the product.
2. Return & Exchange Policy
- No Return Policy on Perishables: Due to strict food safety guidelines, physical returns of delivered meat are not accepted under any circumstances.
- Exceptions for Exchange / Replacement: We offer immediate replacement only at the time of delivery (in the presence of the rider) in the following cases:
- The seal or packaging is damaged upon arrival.
- The wrong product or incorrect weight has been delivered.
- Quality issues (such as off odor or temperature mishandling) are verified immediately upon delivery.
3. Refund Policy
- No Refund will be issued once the meat has been cut, marinated, or dispatched.
- Eligible Scenarios for Refund:
- Missing items
- Incorrect weight
- Severe quality issues (verified at the time of delivery)
- Non-delivery of the order
- Verification Requirement: Customers must provide clear photo or video proof within 30 to 40 minutes of delivery. (This is important because meat can spoil quickly if left unrefrigerated.)
- Refund Method & Timeline:
- Digital Payments (Card, JazzCash, Nayapay, Bank Transfer, etc.): Approved refunds will be processed to the original payment method within 3–4 business days.
- Cash on Delivery (COD): Refund process will be communicated to you after verification.
Important Notes
- All products are perishable. Please refrigerate or freeze the meat immediately after delivery.
- Meat&Spice is not responsible for any quality issues that occur after successful delivery due to improper storage or handling by the customer.
- We reserve the right to reject any refund or replacement request that does not meet the conditions mentioned above.
Contact Us
If you have any questions regarding this policy or need assistance with an order, please contact us:
Phone: 0302 2271899 Email: support@msnspk.com Website: https://msnspk.com